Verizon Wireless: I followed the instructions and it worked great...
A Verizon Wireless customer review by GetHuman user ~Lafayette traveler from November 26th, 2017
Background on ~Lafayette traveler's case
GetHuman: ~Lafayette traveler - can you tell our other Verizon Wireless customers when your case took place?
~Lafayette traveler: Yes. It was late at night, on November 22nd.
GetHuman: Did you reach out to Verizon Wireless, and if so, how?
GetHuman: And which of these common Verizon Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Lafayette traveler a list of common Verizon Wireless problems)
~Lafayette traveler: "Billing" was why I was trying to call.
~Lafayette traveler's review of Verizon Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lafayette traveler: I followed the instructions and it worked great. Tried * other numbers provided by Verizon before that and never could get through to a person - worst customer "service" ever. Once I finally got through they were able to address my problem efficiently. Thank you for providing this information.
GetHuman: Let's quantify your experience contacting Verizon Wireless. On a scale of 1 to 5, how easy is it go get help on a Verizon Wireless problem?
~Lafayette traveler: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lafayette traveler: I'd give them a four out of five on communication.
GetHuman: And what about Verizon Wireless's ability to quickly and effectively address your problem?
~Lafayette traveler: For that I would say five out of five.
GetHuman: And finally- any advice for other Verizon Wireless customers?
~Lafayette traveler: Call them early in the day or late. Don't forget any personal or account information you might need for Verizon Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lafayette traveler taken from his Verizon Wireless customer service problem that occurred on November 22nd, 2017.