VistaPrint: I placed an order for business cards. Unfortun...
A VistaPrint customer review by GetHuman user GetHuman-263618 from November 5th, 2017
Background on GetHuman-263618's case
GetHuman: GetHuman-263618 - can you tell our other VistaPrint customers when your case took place?
GetHuman-263618: Yup. It was morning, on November 4th.
GetHuman: Did you reach out to VistaPrint, and if so, how?
GetHuman: And which of these common VistaPrint customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-263618 a list of common VistaPrint problems)
GetHuman-263618: "Cancel order" was why I was trying to call.
GetHuman-263618's review of VistaPrint customer service
GetHuman: So how would you sum up your experience for GetHuman's VistaPrint customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-263618: I placed an order for business cards. Unfortunately they were not cut properly so I called to see about having them reprinted. My customer service representative was very helpful. She said she would put the order in to be reprinted and did I need anything else. I told her that the phone was actually much smaller than I expected even though I ordered the proof. She kindly increased the font size and replaced my order at no charge. I have used Vista Print in the past and been very satisfied with the results. Looking forward to the new cards.
GetHuman: Let's quantify your experience contacting VistaPrint. On a scale of 1 to 5, how easy is it go get help on a VistaPrint problem?
GetHuman-263618: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-263618: I'd give them a three out of five on communication.
GetHuman: And what about VistaPrint's ability to quickly and effectively address your problem?
GetHuman-263618: For that I would say four out of five.
GetHuman: And finally- any advice for other VistaPrint customers?
GetHuman-263618: Call them early in the day or late. Don't forget any personal or account information you might need for VistaPrint to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-263618 taken from his VistaPrint customer service problem that occurred on November 4th, 2017.