VitalChek: Called a diffrent number than what most folks h...

A VitalChek customer review by GetHuman user ~1bigklam from November 7th, 2017

Background on ~1bigklam's case

GetHuman: ~1bigklam - can you tell our other VitalChek customers when your case took place?
~1bigklam: Sure. It was evening, on November 1st.
GetHuman: Did you reach out to VitalChek, and if so, how?
~1bigklam: I used the 800-255-2414 number I found for on the GetHuman VitalChek customer phone number page I was on: VitalChek Customer Service Phone Number
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~1bigklam a list of common VitalChek problems)
~1bigklam: "Track an Order" was why I was trying to call.

~1bigklam's review of VitalChek customer service

GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~1bigklam: Called a diffrent number than what most folks have been posting: ***-***-****. Talked to Laura. This was our *nd attempt. placed on hold twice (*-* mins each). Eventually told we would get a partial refund (About %**). Definitely an expensive and probably unnecesary service. We won't be using it again, but at least they DID give us money back.
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~1bigklam: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~1bigklam: I'd give them a one out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~1bigklam: For that I would say four out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~1bigklam: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~1bigklam taken from his VitalChek customer service problem that occurred on November 1st, 2017.

VitalChek

3.14 of 5 stars | 151 reviews

~1bigklam's VitalChek Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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