VitalChek: So I need my birth certificate-- order placed o...
A VitalChek customer review by GetHuman user ~Pissed of customer from November 19th, 2017
Background on ~Pissed of customer's case
GetHuman: ~Pissed of customer - can you tell our other VitalChek customers when your case took place?
~Pissed of customer: Yup. It was morning, on November 18th.
GetHuman: Did you reach out to VitalChek, and if so, how?
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed of customer a list of common VitalChek problems)
~Pissed of customer: "Dispute a Charge" was why I was trying to call.
~Pissed of customer's review of VitalChek customer service
GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed of customer: So I need my birth certificate-- order placed on ********* Called today ***** --I am being told it only counts business days not the weekend -- I paid for speedy service and this is what i get -- still no answer on when it will deliver *** this place *****
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Pissed of customer: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed of customer: I'd give them a five out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Pissed of customer: For that I would say one out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Pissed of customer: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed of customer taken from his VitalChek customer service problem that occurred on November 18th, 2017.