Vonage: I told the man who answered that I was having a...
A Vonage customer review by GetHuman user ~Gail from October 29th, 2017
Background on ~Gail's case
GetHuman: ~Gail - can you tell our other Vonage customers when your case took place?
~Gail: Yes. It was afternoon, on October 24th.
GetHuman: Did you reach out to Vonage, and if so, how?
GetHuman: And which of these common Vonage customer issues best describes the reason you wanted to talk to them?
(Shows ~Gail a list of common Vonage problems)
~Gail: "None of those really matches why I wanted to call Vonage that day." was why I was trying to call.
~Gail's review of Vonage customer service
GetHuman: So how would you sum up your experience for GetHuman's Vonage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gail: I told the man who answered that I was having a problem with an echo and fading in and out on my phone. He went overboard with helping me. I am older and don't understand a lot of things about the hook up. He was the most patient and understanding person and explained everything I needed to know. I have never *received such wonderful customer service. Thanks to Talmadge and Vonage, they are concerned and they take care of their customers.
GetHuman: Let's quantify your experience contacting Vonage. On a scale of 1 to 5, how easy is it go get help on a Vonage problem?
~Gail: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gail: I'd give them a three out of five on communication.
GetHuman: And what about Vonage's ability to quickly and effectively address your problem?
~Gail: For that I would say four out of five.
GetHuman: And finally- any advice for other Vonage customers?
~Gail: Call them early in the day or late. Don't forget any personal or account information you might need for Vonage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gail taken from his Vonage customer service problem that occurred on October 24th, 2017.