WageWorks: Bad experience with Wage Works* they deny your...
A WageWorks customer review by GetHuman user ~disappointed consumer from November 9th, 2017
Background on ~disappointed consumer's case
GetHuman: ~disappointed consumer - can you tell our other WageWorks customers when your case took place?
~disappointed consumer: Yes. It was evening, on November 2nd.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed consumer a list of common WageWorks problems)
~disappointed consumer: "Renew coverage" was why I was trying to call.
~disappointed consumer's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed consumer: Bad experience with Wage Works* they deny your claim if they want to, no matter what paperwork you provide. Will not use them again.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~disappointed consumer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed consumer: I'd give them a one out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~disappointed consumer: For that I would say two out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~disappointed consumer: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed consumer taken from his WageWorks customer service problem that occurred on November 2nd, 2017.