WageWorks: The phone rolls over to the same *** line. The...
A WageWorks customer review by GetHuman user ~Still human from November 19th, 2017
Background on ~Still human's case
GetHuman: ~Still human - can you tell our other WageWorks customers when your case took place?
~Still human: Yes. It was afternoon, on November 18th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~Still human a list of common WageWorks problems)
~Still human: "Renew coverage" was why I was trying to call.
~Still human's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Still human: The phone rolls over to the same *** line. The website has very limited information and some of the forms are not clear.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~Still human: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Still human: I'd give them a three out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~Still human: For that I would say one out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~Still human: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Still human taken from his WageWorks customer service problem that occurred on November 18th, 2017.