WageWorks: They only care about creating excess paper work...
A WageWorks customer review by GetHuman user ~Hate Wageworks! from November 16th, 2017
Background on ~Hate Wageworks!'s case
GetHuman: ~Hate Wageworks! - can you tell our other WageWorks customers when your case took place?
~Hate Wageworks!: Yup. It was morning, on November 12th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows ~Hate Wageworks! a list of common WageWorks problems)
~Hate Wageworks!: "Update account information" was why I was trying to call.
~Hate Wageworks!'s review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hate Wageworks!: They only care about creating excess paper work so you give up. If you use the card at a medical facility , i.e, a docotor's office you are not buying lunch.*And why on earth should they require you to submit a referral for a medical procedure in order to approve (we will see) the expense.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
~Hate Wageworks!: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hate Wageworks!: I'd give them a one out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
~Hate Wageworks!: For that I would say five out of five.
GetHuman: And finally- any advice for other WageWorks customers?
~Hate Wageworks!: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hate Wageworks! taken from his WageWorks customer service problem that occurred on November 12th, 2017.