WageWorks: YOUR COMPANY NEEDS TO BE INVESTIGATED BY THE U...
A WageWorks customer review by GetHuman user GetHuman-302698 from November 19th, 2017
Background on GetHuman-302698's case
GetHuman: GetHuman-302698 - can you tell our other WageWorks customers when your case took place?
GetHuman-302698: Yup. It was evening, on November 18th.
GetHuman: Did you reach out to WageWorks, and if so, how?
GetHuman: And which of these common WageWorks customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-302698 a list of common WageWorks problems)
GetHuman-302698: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-302698's review of WageWorks customer service
GetHuman: So how would you sum up your experience for GetHuman's WageWorks customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-302698: YOUR COMPANY NEEDS TO BE INVESTIGATED BY THE U.S. GOVERNMENT. YOU CHANGE THE RULES FROM STATEMENT TO STATEMENT. ONE TIME THE INFO YOU RECEIVE FROM THE DOCTOR IS GOOD, THE NEXT TIME WITH THE SAME FORM AND INFO. YOU SAY YOU NEED SOMETHING ELSE. NOW YOU TELL ME IF THAT SOUNDS LIKE THE RIGHT THING TO DO TO PEOPLE WHO ARE TRYING TO DO THE BEST THEY CAN ON LIMITED INCOME. THIS PROGRAM IS INTENDED TO HELP PEOPLE NOT MAKE THEIR LIVES HARDER. I HOPE YOU TAKE THIS REVIEW SERIOUS AND NOT DISMISS IT AS I SUSPECT YOU WILL.
GetHuman: Let's quantify your experience contacting WageWorks. On a scale of 1 to 5, how easy is it go get help on a WageWorks problem?
GetHuman-302698: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-302698: I'd give them a one out of five on communication.
GetHuman: And what about WageWorks's ability to quickly and effectively address your problem?
GetHuman-302698: For that I would say five out of five.
GetHuman: And finally- any advice for other WageWorks customers?
GetHuman-302698: Call them early in the day or late. Don't forget any personal or account information you might need for WageWorks to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-302698 taken from his WageWorks customer service problem that occurred on November 18th, 2017.