Wall Street Journal: No delivery. Have called * times in * weeks an...
A Wall Street Journal customer review by GetHuman user ~Fed Up from November 26th, 2017
Background on ~Fed Up's case
GetHuman: ~Fed Up - can you tell our other Wall Street Journal customers when your case took place?
~Fed Up: Yeah. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Wall Street Journal, and if so, how?
GetHuman: And which of these common Wall Street Journal customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed Up a list of common Wall Street Journal problems)
~Fed Up: "Lower my bill" was why I was trying to call.
~Fed Up's review of Wall Street Journal customer service
GetHuman: So how would you sum up your experience for GetHuman's Wall Street Journal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed Up: No delivery. Have called * times in * weeks and get the Philippines every time. How do they know about paper deliveries in GA much less the US?
GetHuman: Let's quantify your experience contacting Wall Street Journal. On a scale of 1 to 5, how easy is it go get help on a Wall Street Journal problem?
~Fed Up: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed Up: I'd give them a five out of five on communication.
GetHuman: And what about Wall Street Journal's ability to quickly and effectively address your problem?
~Fed Up: For that I would say four out of five.
GetHuman: And finally- any advice for other Wall Street Journal customers?
~Fed Up: Call them early in the day or late. Don't forget any personal or account information you might need for Wall Street Journal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed Up taken from his Wall Street Journal customer service problem that occurred on November 25th, 2017.