Walmart Product Care Plan: I think the above question "how well did you un...
A Walmart Product Care Plan customer review by GetHuman user ~sarasvati from November 4th, 2017
Background on ~sarasvati's case
GetHuman: ~sarasvati - can you tell our other Walmart Product Care Plan customers when your case took place?
~sarasvati: Sure. It was afternoon, on October 29th.
GetHuman: Did you reach out to Walmart Product Care Plan, and if so, how?
GetHuman: And which of these common Walmart Product Care Plan customer issues best describes the reason you wanted to talk to them?
(Shows ~sarasvati a list of common Walmart Product Care Plan problems)
~sarasvati: "Overcharge on Account" was why I was trying to call.
~sarasvati's review of Walmart Product Care Plan customer service
GetHuman: So how would you sum up your experience for GetHuman's Walmart Product Care Plan customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sarasvati: I think the above question "how well did you understand" should be say "how well did they understand" anyhow..**I bought a grill with a replacement plan. Have been trying to get parts to replace. The company that made my grill is no longer in business. So I can't find the parts numbers. From the Walmart Product Care people, I just get "I'm sorry can't help you..." Not one person, or the supervisor, mentioned any of the terms of my plan. I found the terms of my plan, they are so suppose to replace your product if they can't fix it. Read up on your plan coverage! They need to be held accountable. http:**i.walmart.com*i*rb*****.pdf
GetHuman: Let's quantify your experience contacting Walmart Product Care Plan. On a scale of 1 to 5, how easy is it go get help on a Walmart Product Care Plan problem?
~sarasvati: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sarasvati: I'd give them a one out of five on communication.
GetHuman: And what about Walmart Product Care Plan's ability to quickly and effectively address your problem?
~sarasvati: For that I would say four out of five.
GetHuman: And finally- any advice for other Walmart Product Care Plan customers?
~sarasvati: Call them early in the day or late. Don't forget any personal or account information you might need for Walmart Product Care Plan to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sarasvati taken from his Walmart Product Care Plan customer service problem that occurred on October 29th, 2017.