I ordered a simple part for my $*** weber grill...
A Weber customer review by GetHuman user ~Hula Gurl from November 24th, 2017
Background on ~Hula Gurl's case
GetHuman: ~Hula Gurl - can you tell our other Weber customers when your case took place?
~Hula Gurl: Yup. It was afternoon, on November 15th.
GetHuman: Did you reach out to Weber, and if so, how?
GetHuman: And which of these common Weber customer issues best describes the reason you wanted to talk to them?
(Shows ~Hula Gurl a list of common Weber problems)
~Hula Gurl: "Technical support" was why I was trying to call.
~Hula Gurl's review of Weber customer service
GetHuman: So how would you sum up your experience for GetHuman's Weber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hula Gurl: I ordered a simple part for my $*** weber grill two weeks ago. I never got an email or heard anything. When I called customer service today, a very dis interested man said they had been doing inventory for the last * weeks and they were starting to ship out parts today. Really? I asked for a tracking number, he didn't have one, I asked for a rush to be put on this order, he couldn't do it, I asked how would I know when it would arrive, he said to call back in a few days. Then he said it was going Fed X ground to Hawaii and that was as fast as it would go anyway. I reminded him that Hawaii was an island and he said, whatever. If I didn't have to order a part from Weber I would NEVER call them for anything again. This is the second bad experience with them in the past two years.
GetHuman: Let's quantify your experience contacting Weber. On a scale of 1 to 5, how easy is it go get help on a Weber problem?
~Hula Gurl: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hula Gurl: I'd give them a five out of five on communication.
GetHuman: And what about Weber's ability to quickly and effectively address your problem?
~Hula Gurl: For that I would say four out of five.
GetHuman: And finally- any advice for other Weber customers?
~Hula Gurl: Call them early in the day or late. Don't forget any personal or account information you might need for Weber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Hula Gurl taken from his Weber customer service problem that occurred on November 15th, 2017.