Wendy's: First of all I had to wait ** mins in drive thr...
A Wendy's customer review by GetHuman user ~Wagnonchick13 from November 16th, 2017
Background on ~Wagnonchick13's case
GetHuman: ~Wagnonchick13 - can you tell our other Wendy's customers when your case took place?
~Wagnonchick13: Yup. It was afternoon, on November 11th.
GetHuman: Did you reach out to Wendy's, and if so, how?
GetHuman: And which of these common Wendy's customer issues best describes the reason you wanted to talk to them?
(Shows ~Wagnonchick13 a list of common Wendy's problems)
~Wagnonchick13: "Cancel a reservation" was why I was trying to call.
~Wagnonchick13's review of Wendy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Wendy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Wagnonchick13: First of all I had to wait ** mins in drive thru. When I got to the window she shut the window on me before I could ask for sauce. Then got home with my order and received a spicy chicken sandwhich instead of regular..It would have been ok but Im pregnant and can't have spicy food!
GetHuman: Let's quantify your experience contacting Wendy's. On a scale of 1 to 5, how easy is it go get help on a Wendy's problem?
~Wagnonchick13: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Wagnonchick13: I'd give them a one out of five on communication.
GetHuman: And what about Wendy's's ability to quickly and effectively address your problem?
~Wagnonchick13: For that I would say four out of five.
GetHuman: And finally- any advice for other Wendy's customers?
~Wagnonchick13: Call them early in the day or late. Don't forget any personal or account information you might need for Wendy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Wagnonchick13 taken from his Wendy's customer service problem that occurred on November 11th, 2017.