Wendy's: I sat there for ** minutes waiting on someone t...
A Wendy's customer review by GetHuman user GetHuman-396289 from November 20th, 2017
Background on GetHuman-396289's case
GetHuman: GetHuman-396289 - can you tell our other Wendy's customers when your case took place?
GetHuman-396289: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Wendy's, and if so, how?
GetHuman: And which of these common Wendy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-396289 a list of common Wendy's problems)
GetHuman-396289: "Complaint" was why I was trying to call.
GetHuman-396289's review of Wendy's customer service
GetHuman: So how would you sum up your experience for GetHuman's Wendy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-396289: I sat there for ** minutes waiting on someone to answer me. When she finally did she had a rude tone and got my order wrong. I had to go back through the drive through and wait another ** minutes for them to get my order right. This is by far the worst experience I have ever had.
GetHuman: Let's quantify your experience contacting Wendy's. On a scale of 1 to 5, how easy is it go get help on a Wendy's problem?
GetHuman-396289: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-396289: I'd give them a four out of five on communication.
GetHuman: And what about Wendy's's ability to quickly and effectively address your problem?
GetHuman-396289: For that I would say five out of five.
GetHuman: And finally- any advice for other Wendy's customers?
GetHuman-396289: Call them early in the day or late. Don't forget any personal or account information you might need for Wendy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-396289 taken from his Wendy's customer service problem that occurred on November 14th, 2017.