Getting Whirlpool, and its servicing partner, A...
A Whirlpool customer review by GetHuman user GetHuman-179055 from November 6th, 2017
Background on GetHuman-179055's case
GetHuman: GetHuman-179055 - can you tell our other Whirlpool customers when your case took place?
GetHuman-179055: Yes I can. It was morning, on October 28th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-179055 a list of common Whirlpool problems)
GetHuman-179055: "Returns" was why I was trying to call.
GetHuman-179055's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-179055: Getting Whirlpool, and its servicing partner, A&E Factory Service, to act is beyond ridiculous. You would think that in today's day and age, getting parts delivered within *-* days shouldn't be a problem* or, just getting tracking and status information at the very least shouldn't be a problem. But, with both of these companies this is all very difficult. They just don't seem to give a ****. Definitely didn't expect this from a giant like Whirlpool. We have been without a cooktop for over a week, and it could be up to * weeks by the time it's all said and done. Will definitely think long and hard before buying another Whirlpool product.
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
GetHuman-179055: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-179055: I'd give them a one out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
GetHuman-179055: For that I would say two out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
GetHuman-179055: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-179055 taken from his Whirlpool customer service problem that occurred on October 28th, 2017.