Whirlpool: I bought the unit less than ** months ago. The...
A Whirlpool customer review by GetHuman user ~not happy from November 21st, 2017
Background on ~not happy's case
GetHuman: ~not happy - can you tell our other Whirlpool customers when your case took place?
~not happy: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~not happy a list of common Whirlpool problems)
~not happy: "Returns" was why I was trying to call.
~not happy's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not happy: I bought the unit less than ** months ago. They are giving me a very hard time to come fix the unit
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~not happy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not happy: I'd give them a four out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~not happy: For that I would say five out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~not happy: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not happy taken from his Whirlpool customer service problem that occurred on November 14th, 2017.