Whirlpool: I ordered a part for my microwave in April. It...
A Whirlpool customer review by GetHuman user ~microwave terror from November 17th, 2017
Background on ~microwave terror's case
GetHuman: ~microwave terror - can you tell our other Whirlpool customers when your case took place?
~microwave terror: Yup. It was morning, on November 14th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~microwave terror a list of common Whirlpool problems)
~microwave terror: "Repairs" was why I was trying to call.
~microwave terror's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~microwave terror: I ordered a part for my microwave in April. It was backordered until July upon arrival it was broken into pieces. I sold the house during the waiting time and I do not have the microwave in front of me so new owners were waiting for part. Whirlpool will not reship a new one unless I can give them the serial and model number. They have the part number and address but they will not send unless I jump through hoops make phone calls and get put back on eternal hold. They will ship with just part number if I pay again sounds like poor customer service to me!!
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~microwave terror: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~microwave terror: I'd give them a three out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~microwave terror: For that I would say four out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~microwave terror: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~microwave terror taken from his Whirlpool customer service problem that occurred on November 14th, 2017.