Whirlpool: On June **, **** our one year old cooktop faile...
A Whirlpool customer review by GetHuman user ~dave3474 from November 22nd, 2017
Background on ~dave3474's case
GetHuman: ~dave3474 - can you tell our other Whirlpool customers when your case took place?
~dave3474: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~dave3474 a list of common Whirlpool problems)
~dave3474: "Returns" was why I was trying to call.
~dave3474's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dave3474: On June **, **** our one year old cooktop failed, flashing error F**. We called *********** and were told we'd be called back within *-* business days, that the unit needed to be replaced, and that it would be scheduled. No call back came.**On June **, **** we called *********** and got an apology for the delay and a promise of a callback within a day. No callback came.**On June **, **** we called *********** and were told that it would take **-** days for someone to call us to schedule a replacement.**I called corporate headquarters, trying to reach you, and was shunted to a voicemail that promised a callback. None came.**I posted a nasty note on the Whirlpool Facebook wall. Two days later I got a sincere sounding apology from Amber in their digital department, who asked for the model number and serial number, and promised to do what she could. I e-mailed the information promptly. Two days later, nothing has happened.**I called a local appliance repair place that does work for Whirlp
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~dave3474: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dave3474: I'd give them a three out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~dave3474: For that I would say two out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~dave3474: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dave3474 taken from his Whirlpool customer service problem that occurred on November 19th, 2017.