Ref Whirlpool refrig*Freezzer Model*WSF**C*EXB...
A Whirlpool customer review by GetHuman user ~Donald M. Spain from November 23rd, 2017
Background on ~Donald M. Spain's case
GetHuman: ~Donald M. Spain - can you tell our other Whirlpool customers when your case took place?
~Donald M. Spain: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Whirlpool, and if so, how?
GetHuman: And which of these common Whirlpool customer issues best describes the reason you wanted to talk to them?
(Shows ~Donald M. Spain a list of common Whirlpool problems)
~Donald M. Spain: "Returns" was why I was trying to call.
~Donald M. Spain's review of Whirlpool customer service
GetHuman: So how would you sum up your experience for GetHuman's Whirlpool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Donald M. Spain: Ref Whirlpool refrig*Freezzer Model*WSF**C*EXB**, Ser*********. Ice maker defective from MFG. Appears wiring is caught in the figners that dispence the ice which stops the operation from working. Cust svc did get me an apt w*repairmen for Tues ** Aug. Very little concern shown for customer. Felt he was basically **** it up buddy can't do any better. So I'm packing ice in to store in freezer. For a new customer this is bad music in my ears. A Co as large as Whirlpool should have policy in place to pat extra attention to their customers. You rate zero in my book. I should have went to GE. Your Quality Control stinks to high heaven when it comes to your ice maker. I expect some form of refund (***.**) for selling this defective product to Lowes.
GetHuman: Let's quantify your experience contacting Whirlpool. On a scale of 1 to 5, how easy is it go get help on a Whirlpool problem?
~Donald M. Spain: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Donald M. Spain: I'd give them a five out of five on communication.
GetHuman: And what about Whirlpool's ability to quickly and effectively address your problem?
~Donald M. Spain: For that I would say four out of five.
GetHuman: And finally- any advice for other Whirlpool customers?
~Donald M. Spain: Call them early in the day or late. Don't forget any personal or account information you might need for Whirlpool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Donald M. Spain taken from his Whirlpool customer service problem that occurred on November 15th, 2017.