Windstream: We were mislead and lied to. We signed up on li...
A Windstream customer review by GetHuman user ~mad momma from November 1st, 2017
Background on ~mad momma's case
GetHuman: ~mad momma - can you tell our other Windstream customers when your case took place?
~mad momma: Yup. It was afternoon, on October 24th.
GetHuman: Did you reach out to Windstream, and if so, how?
GetHuman: And which of these common Windstream customer issues best describes the reason you wanted to talk to them?
(Shows ~mad momma a list of common Windstream problems)
~mad momma: "Service problem" was why I was trying to call.
~mad momma's review of Windstream customer service
GetHuman: So how would you sum up your experience for GetHuman's Windstream customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad momma: We were mislead and lied to. We signed up on line and read all the fine print and charges before doing so. Had surprise charges on bill. Cust. serv. told me to go on-line & look again. The web site we used doesn't even exist now! How can they get away w********* people like this?
GetHuman: Let's quantify your experience contacting Windstream. On a scale of 1 to 5, how easy is it go get help on a Windstream problem?
~mad momma: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad momma: I'd give them a one out of five on communication.
GetHuman: And what about Windstream's ability to quickly and effectively address your problem?
~mad momma: For that I would say one out of five.
GetHuman: And finally- any advice for other Windstream customers?
~mad momma: Call them early in the day or late. Don't forget any personal or account information you might need for Windstream to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad momma taken from his Windstream customer service problem that occurred on October 24th, 2017.