X: I read the Twitter rules and policies and tried...
A X customer review by GetHuman user ~Upset Twitter User from November 23rd, 2017
Background on ~Upset Twitter User's case
GetHuman: ~Upset Twitter User - can you tell our other X customers when your case took place?
~Upset Twitter User: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to X, and if so, how?
GetHuman: And which of these common X customer issues best describes the reason you wanted to talk to them?
(Shows ~Upset Twitter User a list of common X problems)
~Upset Twitter User: "Lower my bill" was why I was trying to call.
~Upset Twitter User's review of X customer service
GetHuman: So how would you sum up your experience for GetHuman's X customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Upset Twitter User: I read the Twitter rules and policies and tried to post a complaint* however, it was difficult to figure out what category my complaint should be filed under so I did my best. After filing my complaint. I then got an email saying that it didn't look like my complaint was valid. Sigh. I followed Twitter's rules to a T but apparently Twitter doesn't know how to recognize it's own rules! Lol :(
GetHuman: Let's quantify your experience contacting X. On a scale of 1 to 5, how easy is it go get help on a X problem?
~Upset Twitter User: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Upset Twitter User: I'd give them a one out of five on communication.
GetHuman: And what about X's ability to quickly and effectively address your problem?
~Upset Twitter User: For that I would say five out of five.
GetHuman: And finally- any advice for other X customers?
~Upset Twitter User: Call them early in the day or late. Don't forget any personal or account information you might need for X to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Upset Twitter User taken from his X customer service problem that occurred on November 18th, 2017.