I don't think this is XFX's problem (might be A...
A XFX customer review by GetHuman user ~Gary Sellars from November 9th, 2017
Background on ~Gary Sellars's case
GetHuman: ~Gary Sellars - can you tell our other XFX customers when your case took place?
~Gary Sellars: Yeah. It was middle of the night, on November 7th.
GetHuman: Did you reach out to XFX, and if so, how?
GetHuman: And which of these common XFX customer issues best describes the reason you wanted to talk to them?
(Shows ~Gary Sellars a list of common XFX problems)
~Gary Sellars: "Repairs" was why I was trying to call.
~Gary Sellars's review of XFX customer service
GetHuman: So how would you sum up your experience for GetHuman's XFX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gary Sellars: I don't think this is XFX's problem (might be ATI's) but I don't know. That's really the nature of my complaint -- no information. I bought an HD **** and it won't work with my CRT monitor that's worked with every other video card I've ever had (three) and XFX basically shrugs and says, "I've seen the problem before but I don't know what to tell you."**That's not good customer service.
GetHuman: Let's quantify your experience contacting XFX. On a scale of 1 to 5, how easy is it go get help on a XFX problem?
~Gary Sellars: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gary Sellars: I'd give them a three out of five on communication.
GetHuman: And what about XFX's ability to quickly and effectively address your problem?
~Gary Sellars: For that I would say five out of five.
GetHuman: And finally- any advice for other XFX customers?
~Gary Sellars: Call them early in the day or late. Don't forget any personal or account information you might need for XFX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gary Sellars taken from his XFX customer service problem that occurred on November 7th, 2017.