Stay away from XO communications. They auto re...
A XO Communications customer review by GetHuman user GetHuman-172298 from November 7th, 2017
Background on GetHuman-172298's case
GetHuman: GetHuman-172298 - can you tell our other XO Communications customers when your case took place?
GetHuman-172298: Yup. It was afternoon, on November 5th.
GetHuman: Did you reach out to XO Communications, and if so, how?
GetHuman: And which of these common XO Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-172298 a list of common XO Communications problems)
GetHuman-172298: "Change plan" was why I was trying to call.
GetHuman-172298's review of XO Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's XO Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-172298: Stay away from XO communications. They auto renew you for * years at a time, and make it hard to cancel. They add fees onto bills at every opportunity. You have been warned.
GetHuman: Let's quantify your experience contacting XO Communications. On a scale of 1 to 5, how easy is it go get help on a XO Communications problem?
GetHuman-172298: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-172298: I'd give them a one out of five on communication.
GetHuman: And what about XO Communications's ability to quickly and effectively address your problem?
GetHuman-172298: For that I would say one out of five.
GetHuman: And finally- any advice for other XO Communications customers?
GetHuman-172298: Call them early in the day or late. Don't forget any personal or account information you might need for XO Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-172298 taken from his XO Communications customer service problem that occurred on November 5th, 2017.