Yelp: If that is true, why then does a site that has...
A Yelp customer review by GetHuman user ~cj from November 27th, 2017
Background on ~cj's case
GetHuman: ~cj - can you tell our other Yelp customers when your case took place?
~cj: Sure. It was morning, on November 17th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~cj a list of common Yelp problems)
~cj: "Refund" was why I was trying to contact.
~cj's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~cj: If that is true, why then does a site that has ** reviews show only the one that is the worst and claim it is the most accurate when * other reviews are completely *** degrees from the one?**Your software *****! It is not as you say at all. Maybe your head is so far up your rear end you can't see the forest for the trees.**Jack Boatwright****On ********* *:** PM, Yelp HQ wrote:** Hi,**** Thanks for writing.**** We use automated software designed to recommend the reviews that will be most helpful to the Yelp community. The software applies the same standards to every business and every review, and we can't manually override the results for any single business or review. If we could, people might think that we favor some businesses over others. (We Don't)**** Nevertheless, it's always helpful to get feedback - we are continually working to improve the algorithm so that it can recommend the best reviews for our community.**** -The Yelp Support Team**** Original Message:****** Addi
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~cj: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~cj: I'd give them a three out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~cj: For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
~cj: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~cj taken from his Yelp customer service problem that occurred on November 17th, 2017.