Yelp: No one is available to talk on the phone, the s...
A Yelp customer review by GetHuman user ~Skincare and Body Clinic from November 19th, 2017
Background on ~Skincare and Body Clinic's case
GetHuman: ~Skincare and Body Clinic - can you tell our other Yelp customers when your case took place?
~Skincare and Body Clinic: Yes. It was morning, on November 18th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Skincare and Body Clinic a list of common Yelp problems)
~Skincare and Body Clinic: "Refund" was why I was trying to contact.
~Skincare and Body Clinic's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Skincare and Body Clinic: No one is available to talk on the phone, the same situation with fax number (it is not connected as a fax line). It is a waste of time. We are contemplating to commence legal action against Yelp Canada due to the derogative, false and detrimental action of your company against ou company by not publishing comments*review, and or feedback submitted by our clients, and instead publishing on Yelp Canada's website the false comment*review submitted by a person who was never been our client. Every time a new review or reviews are published on Yelp website regarding our company, three days later they are, for unknown reason, end up in the trash.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Skincare and Body Clinic: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Skincare and Body Clinic: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Skincare and Body Clinic: For that I would say four out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Skincare and Body Clinic: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Skincare and Body Clinic taken from his Yelp customer service problem that occurred on November 18th, 2017.