Yelp: The whole phone call was to send me to the webs...
A Yelp customer review by GetHuman user ~Small Business Owner from November 24th, 2017
Background on ~Small Business Owner's case
GetHuman: ~Small Business Owner - can you tell our other Yelp customers when your case took place?
~Small Business Owner: Sure. It was morning, on November 19th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~Small Business Owner a list of common Yelp problems)
~Small Business Owner: "Setup Account" was why I was trying to contact.
~Small Business Owner's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Small Business Owner: The whole phone call was to send me to the website, but when I went to the website, there was no drop-down menu like they had mentioned, nor was there any useful way to actually get customer support, since all of our data was wrong, and we couldn't claim it because the phone number was wrong too but we can't change that without having claimed it. YELP is pretty awful
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~Small Business Owner: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Small Business Owner: I'd give them a one out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~Small Business Owner: For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
~Small Business Owner: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Small Business Owner taken from his Yelp customer service problem that occurred on November 19th, 2017.