Yelp: this site is terrible. *** dollars a month and...
A Yelp customer review by GetHuman user ~HVAC GUY from November 17th, 2017
Background on ~HVAC GUY's case
GetHuman: ~HVAC GUY - can you tell our other Yelp customers when your case took place?
~HVAC GUY: Yes. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Yelp, and if so, how?
GetHuman: And which of these common Yelp customer issues best describes the reason you wanted to talk to them?
(Shows ~HVAC GUY a list of common Yelp problems)
~HVAC GUY: "Refund" was why I was trying to contact.
~HVAC GUY's review of Yelp customer service
GetHuman: So how would you sum up your experience for GetHuman's Yelp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~HVAC GUY: this site is terrible. *** dollars a month and no calls from it at a at all in the first month. don't buy this service. the rules they have are also way too strict. they denied my picture on my profile because my face was not in the picture.. very stupid rule.
GetHuman: Let's quantify your experience contacting Yelp. On a scale of 1 to 5, how easy is it go get help on a Yelp problem?
~HVAC GUY: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~HVAC GUY: I'd give them a four out of five on communication.
GetHuman: And what about Yelp's ability to quickly and effectively address your problem?
~HVAC GUY: For that I would say one out of five.
GetHuman: And finally- any advice for other Yelp customers?
~HVAC GUY: Call them early in the day or late. Don't forget any personal or account information you might need for Yelp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~HVAC GUY taken from his Yelp customer service problem that occurred on November 13th, 2017.