Zulily: I went online to order outfits for my grandsons...
A Zulily customer review by GetHuman user ~shelste from November 14th, 2017
Background on ~shelste's case
GetHuman: ~shelste - can you tell our other Zulily customers when your case took place?
~shelste: Sure. It was middle of the night, on November 11th.
GetHuman: Did you reach out to Zulily, and if so, how?
GetHuman: And which of these common Zulily customer issues best describes the reason you wanted to talk to them?
(Shows ~shelste a list of common Zulily problems)
~shelste: "Change order" was why I was trying to call.
~shelste's review of Zulily customer service
GetHuman: So how would you sum up your experience for GetHuman's Zulily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~shelste: I went online to order outfits for my grandsons for Christmas the site kept changing the size of one of the outfits, I kept editing in the checkout, finally the size showed right and I placed the order. When I got my confirmation email, I viewed it and once again the size was wrong. I called customer service, the gentleman told me that I couldn't change the size but he could cancel that particular outfit and reorder to the right size with no extra charge for shipping, but he did say if I got charged for the shipping to call back. Well I got charged so I called back, this new guy did nothing but make excuses about how the first guy didn't know the procedure, but that being said he put me on hold twice for checking to see what to do. Seems he didn't know the procedure either. I cancelled my order completely because he couldn't fix the problem, but only after he told me I wouldn't get a refund for days. They sure took my money fast and got everything wrong. I won't buy from them ag
GetHuman: Let's quantify your experience contacting Zulily. On a scale of 1 to 5, how easy is it go get help on a Zulily problem?
~shelste: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~shelste: I'd give them a two out of five on communication.
GetHuman: And what about Zulily's ability to quickly and effectively address your problem?
~shelste: For that I would say five out of five.
GetHuman: And finally- any advice for other Zulily customers?
~shelste: Call them early in the day or late. Don't forget any personal or account information you might need for Zulily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~shelste taken from his Zulily customer service problem that occurred on November 11th, 2017.