Zulily: The representative was vey kind in tracking the...
A Zulily customer review by GetHuman user ~Anael Massena from November 19th, 2017
Background on ~Anael Massena's case
GetHuman: ~Anael Massena - can you tell our other Zulily customers when your case took place?
~Anael Massena: Sure. It was morning, on November 16th.
GetHuman: Did you reach out to Zulily, and if so, how?
GetHuman: And which of these common Zulily customer issues best describes the reason you wanted to talk to them?
(Shows ~Anael Massena a list of common Zulily problems)
~Anael Massena: "Returns" was why I was trying to call.
~Anael Massena's review of Zulily customer service
GetHuman: So how would you sum up your experience for GetHuman's Zulily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anael Massena: The representative was vey kind in tracking the left over or my daughter's order, and finding out that the two items left behind were shipped on **-**-**. Lory was very helpful and nice to me.
GetHuman: Let's quantify your experience contacting Zulily. On a scale of 1 to 5, how easy is it go get help on a Zulily problem?
~Anael Massena: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anael Massena: I'd give them a three out of five on communication.
GetHuman: And what about Zulily's ability to quickly and effectively address your problem?
~Anael Massena: For that I would say four out of five.
GetHuman: And finally- any advice for other Zulily customers?
~Anael Massena: Call them early in the day or late. Don't forget any personal or account information you might need for Zulily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anael Massena taken from his Zulily customer service problem that occurred on November 16th, 2017.