Zulily: this morning around ** a.m., i waited ** min by...
A Zulily customer review by GetHuman user GetHuman-199028 from November 17th, 2017
Background on GetHuman-199028's case
GetHuman: GetHuman-199028 - can you tell our other Zulily customers when your case took place?
GetHuman-199028: Yup. It was middle of the night, on November 7th.
GetHuman: Did you reach out to Zulily, and if so, how?
GetHuman: And which of these common Zulily customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199028 a list of common Zulily problems)
GetHuman-199028: "Cancel an Order" was why I was trying to call.
GetHuman-199028's review of Zulily customer service
GetHuman: So how would you sum up your experience for GetHuman's Zulily customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199028: this morning around ** a.m., i waited ** min by the clock! and never got a person...all i want is your instructions on how to return an item via snail mail, that i purchased from you...can you send me that??????????? i have more to do besides sit by the phone for ** min.
GetHuman: Let's quantify your experience contacting Zulily. On a scale of 1 to 5, how easy is it go get help on a Zulily problem?
GetHuman-199028: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199028: I'd give them a four out of five on communication.
GetHuman: And what about Zulily's ability to quickly and effectively address your problem?
GetHuman-199028: For that I would say five out of five.
GetHuman: And finally- any advice for other Zulily customers?
GetHuman-199028: Call them early in the day or late. Don't forget any personal or account information you might need for Zulily to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199028 taken from his Zulily customer service problem that occurred on November 7th, 2017.