Zynga: I am Just miserable. no response, just robotic...
A Zynga customer review by GetHuman user GetHuman-166378 from November 14th, 2017
Background on GetHuman-166378's case
GetHuman: GetHuman-166378 - can you tell our other Zynga customers when your case took place?
GetHuman-166378: Yup. It was morning, on November 10th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166378 a list of common Zynga problems)
GetHuman-166378: "In-App Purchases" was why I was trying to call.
GetHuman-166378's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166378: I am Just miserable. no response, just robotic messages, no help response. Just going in circles. They reroute you to another message. Makes me mad. Get the game fixed and fix the way Zynga correspondes to its players. Chat has worked the best for me at times. At least I feel that I have talked with a person. EXCEPT some issues they could not fix and have yet to respond or contact about the problems with farmville * and farmville. I have spent alot of money on these games!!!!!!!!!!!!We deserve better service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
GetHuman-166378: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166378: I'd give them a two out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
GetHuman-166378: For that I would say one out of five.
GetHuman: And finally- any advice for other Zynga customers?
GetHuman-166378: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166378 taken from his Zynga customer service problem that occurred on November 10th, 2017.