Zynga: It's not that hard to contact them, you just ne...
A Zynga customer review by GetHuman user ~warrior1980 from November 14th, 2017
Background on ~warrior1980's case
GetHuman: ~warrior1980 - can you tell our other Zynga customers when your case took place?
~warrior1980: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~warrior1980 a list of common Zynga problems)
~warrior1980: "Technical support" was why I was trying to call.
~warrior1980's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~warrior1980: It's not that hard to contact them, you just need to be smarter than a rock and know how to read. In your address bar on your browser (if you don't know what that means, then stop playing on the computer, your retarded) type in support.zynga.com and hit enter. DO NOT put www as this will not work. At the top of the page click on the link that say FaceBook Connect. You must long in with your Facebook account and create a nickname. Then select the game you need help with. One the right hand side will be a contact us section. You have either chat or e-mail. The only phone support offered is billing. Depedning on how much monday you spend in the game, it will take * to ** hours for someone to respond to your e-mail. Calling Billing doesn't make that go any faster. Don't call billing because your too lazy to submit a game complaint via the support page. If you lost your poker chips, they cannot help. If you lost your virtual cash, they cannot help...submit a ticket via the support page like
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~warrior1980: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~warrior1980: I'd give them a three out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~warrior1980: For that I would say four out of five.
GetHuman: And finally- any advice for other Zynga customers?
~warrior1980: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~warrior1980 taken from his Zynga customer service problem that occurred on November 13th, 2017.