Zynga: It told me NOTHING, the same as I get with all...
A Zynga customer review by GetHuman user ~toni vanorder from November 18th, 2017
Background on ~toni vanorder's case
GetHuman: ~toni vanorder - can you tell our other Zynga customers when your case took place?
~toni vanorder: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~toni vanorder a list of common Zynga problems)
~toni vanorder: "Lower my bill" was why I was trying to call.
~toni vanorder's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~toni vanorder: It told me NOTHING, the same as I get with all messages I leave. Have sent SEVERAL messages through "tech support" and get the same answer, "go to this or that sight and I still get no help. You people don't know how to solve the problem with your games. I can't receive any gifts and I keeping losing Farm Cash, have lost almost *** farm cash. I need help and support. I have played Farmville for years, always issues! is it time to delete the game or can I get some help. I don't have trouble with any other games I play
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~toni vanorder: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~toni vanorder: I'd give them a one out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~toni vanorder: For that I would say two out of five.
GetHuman: And finally- any advice for other Zynga customers?
~toni vanorder: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~toni vanorder taken from his Zynga customer service problem that occurred on November 8th, 2017.