Zynga: The site freezes up and keeps saying your time...
A Zynga customer review by GetHuman user ~Tina McGraw from November 17th, 2017
Background on ~Tina McGraw's case
GetHuman: ~Tina McGraw - can you tell our other Zynga customers when your case took place?
~Tina McGraw: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to Zynga, and if so, how?
GetHuman: And which of these common Zynga customer issues best describes the reason you wanted to talk to them?
(Shows ~Tina McGraw a list of common Zynga problems)
~Tina McGraw: "Hacked account" was why I was trying to call.
~Tina McGraw's review of Zynga customer service
GetHuman: So how would you sum up your experience for GetHuman's Zynga customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tina McGraw: The site freezes up and keeps saying your time has expired.....** min....and I could not get to where I could even send an e-mail....what happened to the live chat?
GetHuman: Let's quantify your experience contacting Zynga. On a scale of 1 to 5, how easy is it go get help on a Zynga problem?
~Tina McGraw: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tina McGraw: I'd give them a five out of five on communication.
GetHuman: And what about Zynga's ability to quickly and effectively address your problem?
~Tina McGraw: For that I would say one out of five.
GetHuman: And finally- any advice for other Zynga customers?
~Tina McGraw: Call them early in the day or late. Don't forget any personal or account information you might need for Zynga to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tina McGraw taken from his Zynga customer service problem that occurred on November 8th, 2017.