Choxi: I ordered a package on ***** and didnt get it i...

A Choxi customer review by GetHuman user ~NSSTRINGER1 from November 19th, 2017

Background on ~NSSTRINGER1's case

GetHuman: ~NSSTRINGER1 - can you tell our other Choxi customers when your case took place?
~NSSTRINGER1: Yeah. It was afternoon, on November 18th.
GetHuman: Did you reach out to Choxi, and if so, how?
~NSSTRINGER1: I used a phone number I found on the GetHuman Choxi customer service contact info page: Contact Choxi Customer Service
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~NSSTRINGER1 a list of common Choxi problems)
~NSSTRINGER1: "Cancel order" was why I was trying to call.

~NSSTRINGER1's review of Choxi customer service

GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NSSTRINGER1: I ordered a package on ***** and didnt get it in time for christmas like the site guaranteed. they refunded my money with no issue and said i would still receive it. Its now almost a month later and still no package. I called ups and they said it was delivered to a random address that nomorerack put on the shipping label thats not mine. called nomore rack, "uhm mamm you should just order another one. we cant help you." thanks idiots. why would i order another package for you to send somewhere else? NEVER USING THIS TERRIBLE SITE AGAIN.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~NSSTRINGER1: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NSSTRINGER1: I'd give them a four out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~NSSTRINGER1: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~NSSTRINGER1: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NSSTRINGER1 taken from his Choxi customer service problem that occurred on November 18th, 2017.

Choxi

3.83 of 5 stars | 122 reviews

~NSSTRINGER1's Choxi Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Choxi, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Choxi in any way.

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