Choxi: I ordered two packages on **********. I have tr...

A Choxi customer review by GetHuman user ~nomoreracksucks from November 19th, 2017

Background on ~nomoreracksucks's case

GetHuman: ~nomoreracksucks - can you tell our other Choxi customers when your case took place?
~nomoreracksucks: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Choxi, and if so, how?
~nomoreracksucks: I used a phone number I found on the GetHuman Choxi customer service contact info page: Contact Choxi Customer Service
GetHuman: And which of these common Choxi customer issues best describes the reason you wanted to talk to them?
(Shows ~nomoreracksucks a list of common Choxi problems)
~nomoreracksucks: "Complaint" was why I was trying to call.

~nomoreracksucks's review of Choxi customer service

GetHuman: So how would you sum up your experience for GetHuman's Choxi customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nomoreracksucks: I ordered two packages on **********. I have tracked the boxes they say they are coming yet still have not seen them. They told me to call the shipper, I did. They told me to call the post service. I did. THEY told me it was in New Jersey. I'm in Utah. No more wrack put my house number (the first number in my address) as my zip code as well. I called this number wasted ** minutes on hold to be told that the only thing they could do was refund my money when they get the packages back (*-** business days) And that I'd the product was still available I could get online and order it again. *Merry Christmas from no more wrack. ********.
GetHuman: Let's quantify your experience contacting Choxi. On a scale of 1 to 5, how easy is it go get help on a Choxi problem?
~nomoreracksucks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nomoreracksucks: I'd give them a five out of five on communication.
GetHuman: And what about Choxi's ability to quickly and effectively address your problem?
~nomoreracksucks: For that I would say five out of five.
GetHuman: And finally- any advice for other Choxi customers?
~nomoreracksucks: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Choxi to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nomoreracksucks taken from his Choxi customer service problem that occurred on November 14th, 2017.

Choxi

3.83 of 5 stars | 122 reviews

~nomoreracksucks's Choxi Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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