Issue with DermStore.com

A Dermstore customer review by GetHuman user GetHuman39913 from December 7th, 2017

Background on GetHuman39913's case

GetHuman: GetHuman39913 - can you tell our other Dermstore customers when your case took place?
GetHuman39913: Yes I can. It was afternoon, on December 3rd.
GetHuman: Did you reach out to Dermstore, and if so, how?
GetHuman39913: I used the 800-213-3376 number I found for on the GetHuman Dermstore customer phone number page I was on: Dermstore Customer Service Phone Number
GetHuman: And which of these common Dermstore customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman39913 a list of common Dermstore problems)
GetHuman39913: "Track order" was why I was trying to call.

GetHuman39913's review of Dermstore customer service

GetHuman: So how would you sum up your experience for GetHuman's Dermstore customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman39913: Issue with DermStore.com
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman39913: Why can't you bring back the real Original Lip Quench. Thousands of people are dissatisfied with the new version. Did someone lose the recipe for the original formula?
GetHuman: Let's quantify your experience contacting Dermstore. On a scale of 1 to 5, how easy is it go get help on a Dermstore problem?
GetHuman39913: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman39913: I'd give them a five out of five on communication.
GetHuman: And what about Dermstore's ability to quickly and effectively address your problem?
GetHuman39913: For that I would say five out of five.
GetHuman: And finally- any advice for other Dermstore customers?
GetHuman39913: Call them early in the day or late. Don't forget any personal or account information you might need for Dermstore to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman39913 taken from his Dermstore customer service problem that occurred on December 3rd, 2017.

Dermstore

5.00 of 5 stars | 13 reviews

GetHuman39913's Dermstore Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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