GEICO: Shivan(sp) was not only helpful, she was pleasa...

A GEICO customer review by GetHuman user ~Judith Meeks from November 11th, 2017

Background on ~Judith Meeks's case

GetHuman: ~Judith Meeks - can you tell our other GEICO customers when your case took place?
~Judith Meeks: Sure. It was middle of the night, on November 8th.
GetHuman: Did you reach out to GEICO, and if so, how?
~Judith Meeks: I used the 800-861-8380 number I found for on the GetHuman GEICO customer phone number page I was on: GEICO Customer Service Phone Number
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows ~Judith Meeks a list of common GEICO problems)
~Judith Meeks: "Coverage Questions" was why I was trying to call.

~Judith Meeks's review of GEICO customer service

GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Judith Meeks: Shivan(sp) was not only helpful, she was pleasant and patient, and a valuable asset to GEICO as a representative.
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
~Judith Meeks: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Judith Meeks: I'd give them a five out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
~Judith Meeks: For that I would say two out of five.
GetHuman: And finally- any advice for other GEICO customers?
~Judith Meeks: Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Judith Meeks taken from his GEICO customer service problem that occurred on November 8th, 2017.

GEICO

3.90 of 5 stars | 151 reviews

~Judith Meeks's GEICO Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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