Jersey Central Power & Light (JCP&L): JCP&L should be called MONOPOLY, they disconnec...
A Jersey Central Power & Light (JCP&L) customer review by GetHuman user ~MaryJane from November 14th, 2017
Background on ~MaryJane's case
GetHuman: ~MaryJane - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
~MaryJane: Yeah. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows ~MaryJane a list of common Jersey Central Power & Light (JCP&L) problems)
~MaryJane: "Meter Reading" was why I was trying to call.
~MaryJane's review of Jersey Central Power & Light (JCP&L) customer service
GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MaryJane: JCP&L should be called MONOPOLY, they disconnect my power in the middle of freezing weather that is *January **th, ****! According to law they should not disconnect power between Nov. **th and March**th, looks like Law do not apply to JCP&L! They do not care that I live with school aged children, they do not care that all water pipes are broken and water is flowing all over *st and *nd floor!
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
~MaryJane: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MaryJane: I'd give them a two out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
~MaryJane: For that I would say three out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
~MaryJane: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MaryJane taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 5th, 2017.