Jersey Central Power & Light (JCP&L): Jcp&l *****!! Beyond horrible customer servic...

A Jersey Central Power & Light (JCP&L) customer review by GetHuman user GetHuman-188994 from November 18th, 2017

Background on GetHuman-188994's case

GetHuman: GetHuman-188994 - can you tell our other Jersey Central Power & Light (JCP&L) customers when your case took place?
GetHuman-188994: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to Jersey Central Power & Light (JCP&L), and if so, how?
GetHuman-188994: I used the 800-962-0383 number I found for on the GetHuman Jersey Central Power & Light (JCP&L) customer phone number page I was on: Jersey Central Power & Light (JCP&L) Customer Service Phone Number
GetHuman: And which of these common Jersey Central Power & Light (JCP&L) customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-188994 a list of common Jersey Central Power & Light (JCP&L) problems)
GetHuman-188994: "Service issue" was why I was trying to call.

GetHuman-188994's review of Jersey Central Power & Light (JCP&L) customer service

GetHuman: So how would you sum up your experience for GetHuman's Jersey Central Power & Light (JCP&L) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-188994: Jcp&l *****!! Beyond horrible customer service and the representative was happy to see you upset almost egging you on to lose it!! I've never dealt with such inept people in my life... That don't care customers to them are definetly not a priority.
GetHuman: Let's quantify your experience contacting Jersey Central Power & Light (JCP&L). On a scale of 1 to 5, how easy is it go get help on a Jersey Central Power & Light (JCP&L) problem?
GetHuman-188994: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-188994: I'd give them a three out of five on communication.
GetHuman: And what about Jersey Central Power & Light (JCP&L)'s ability to quickly and effectively address your problem?
GetHuman-188994: For that I would say two out of five.
GetHuman: And finally- any advice for other Jersey Central Power & Light (JCP&L) customers?
GetHuman-188994: Call them early in the day or late. Don't forget any personal or account information you might need for Jersey Central Power & Light (JCP&L) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-188994 taken from his Jersey Central Power & Light (JCP&L) customer service problem that occurred on November 11th, 2017.

Jersey Central Power & Light (JCP&L)

2.56 of 5 stars | 100 reviews

GetHuman-188994's Jersey Central Power & Light (JCP&L) Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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