LabCorp: My test results were never faxed to my doctors...

A LabCorp customer review by GetHuman user GetHuman-154894 from November 1st, 2017

Background on GetHuman-154894's case

GetHuman: GetHuman-154894 - can you tell our other LabCorp customers when your case took place?
GetHuman-154894: Yes. It was morning, on October 28th.
GetHuman: Did you reach out to LabCorp, and if so, how?
GetHuman-154894: I used the 888-522-2677 number I found for on the GetHuman LabCorp customer phone number page I was on: LabCorp Customer Service Phone Number
GetHuman: And which of these common LabCorp customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-154894 a list of common LabCorp problems)
GetHuman-154894: "I need to change my appointmen" was why I was trying to call.

GetHuman-154894's review of LabCorp customer service

GetHuman: So how would you sum up your experience for GetHuman's LabCorp customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-154894: My test results were never faxed to my doctors office in a timely manner, we went round for round for two days before they figured out their fax wasn't sending. This test was needed to return to work and therefore cost me many $$$$ in missed time not to be able to return to work because of your companys lack of awareness!!!!!!
GetHuman: Let's quantify your experience contacting LabCorp. On a scale of 1 to 5, how easy is it go get help on a LabCorp problem?
GetHuman-154894: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-154894: I'd give them a one out of five on communication.
GetHuman: And what about LabCorp's ability to quickly and effectively address your problem?
GetHuman-154894: For that I would say five out of five.
GetHuman: And finally- any advice for other LabCorp customers?
GetHuman-154894: Call them early in the day or late. Don't forget any personal or account information you might need for LabCorp to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-154894 taken from his LabCorp customer service problem that occurred on October 28th, 2017.

LabCorp

3.20 of 5 stars | 200 reviews

GetHuman-154894's LabCorp Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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