Macy's Credit Card: For the last two month I have been trying to ma...

A Macy's Credit Card customer review by GetHuman user ~Tee from November 17th, 2017

Background on ~Tee's case

GetHuman: ~Tee - can you tell our other Macy's Credit Card customers when your case took place?
~Tee: Yes. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Macy's Credit Card, and if so, how?
~Tee: I used the 888-257-6757 number I found for on the GetHuman Macy's Credit Card customer phone number page I was on: Macy's Credit Card Customer Service Phone Number
GetHuman: And which of these common Macy's Credit Card customer issues best describes the reason you wanted to talk to them?
(Shows ~Tee a list of common Macy's Credit Card problems)
~Tee: "Setup an account" was why I was trying to call.

~Tee's review of Macy's Credit Card customer service

GetHuman: So how would you sum up your experience for GetHuman's Macy's Credit Card customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tee: For the last two month I have been trying to make a payment online and it stated it was unable to retrieve me account info, they said I need to register my recent called. I can not make payments on line until I do this! I am over Macys they interest rate is sky high anyway!
GetHuman: Let's quantify your experience contacting Macy's Credit Card. On a scale of 1 to 5, how easy is it go get help on a Macy's Credit Card problem?
~Tee: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tee: I'd give them a five out of five on communication.
GetHuman: And what about Macy's Credit Card's ability to quickly and effectively address your problem?
~Tee: For that I would say two out of five.
GetHuman: And finally- any advice for other Macy's Credit Card customers?
~Tee: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's Credit Card to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tee taken from his Macy's Credit Card customer service problem that occurred on November 9th, 2017.

Macy's Credit Card

1.82 of 5 stars | 69 reviews

~Tee's Macy's Credit Card Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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