Don't shop at Macy's

A Macy's customer review by GetHuman user GetHuman-jennife2 from November 28th, 2017

Background on GetHuman-jennife2's case

GetHuman: GetHuman-jennife2 - can you tell our other Macy's customers when your case took place?
GetHuman-jennife2: Sure. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Macy's, and if so, how?
GetHuman-jennife2: I used the 800-289-6229 number I found for on the GetHuman Macy's customer phone number page I was on: Macy's Customer Service Phone Number
GetHuman: And which of these common Macy's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-jennife2 a list of common Macy's problems)
GetHuman-jennife2: "Lost card" was why I was trying to call.

GetHuman-jennife2's review of Macy's customer service

GetHuman: So how would you sum up your experience for GetHuman's Macy's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jennife2: Don't shop at Macy's
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-jennife2: The first time I ordered from Macy's, they sent me only one shoe. Second time I order a Michael Kors bag and they e-mailed letting me know that it has delivered and signed off that it was here at the Florida Mall Macy's. First thr eait to pick up packages was about ** minutes while he was rining out * customer. They then had me waiting for over an hour while they look for it, only to tell me that it was not here for me to come back or I can return it. They took me number and told me that they will call me when it arrives, although my tacking clearly says it was there * days go. I still haven't received a call and have not received my Michael Kors bag. I am sorry but I will never shop at Macy's again!
GetHuman: Let's quantify your experience contacting Macy's. On a scale of 1 to 5, how easy is it go get help on a Macy's problem?
GetHuman-jennife2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jennife2: I'd give them a four out of five on communication.
GetHuman: And what about Macy's's ability to quickly and effectively address your problem?
GetHuman-jennife2: For that I would say one out of five.
GetHuman: And finally- any advice for other Macy's customers?
GetHuman-jennife2: Call them early in the day or late. Don't forget any personal or account information you might need for Macy's to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jennife2 taken from his Macy's customer service problem that occurred on November 22nd, 2017.

Macy's

2.16 of 5 stars | 261 reviews

GetHuman-jennife2's Macy's Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

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