Metlife Dental: I'm just upset that they sent me nothing, and d...

A Metlife Dental customer review by GetHuman user ~Mary Kay from November 14th, 2017

Background on ~Mary Kay's case

GetHuman: ~Mary Kay - can you tell our other Metlife Dental customers when your case took place?
~Mary Kay: Yeah. It was evening, on November 12th.
GetHuman: Did you reach out to Metlife Dental, and if so, how?
~Mary Kay: I used the 800-638-5433 number I found for on the GetHuman Metlife Dental customer phone number page I was on: Metlife Dental Customer Service Phone Number
GetHuman: And which of these common Metlife Dental customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Kay a list of common Metlife Dental problems)
~Mary Kay: "Get Insurance" was why I was trying to call.

~Mary Kay's review of Metlife Dental customer service

GetHuman: So how would you sum up your experience for GetHuman's Metlife Dental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Kay: I'm just upset that they sent me nothing, and denied my claim after they approved a pre-treatment estimate. I'm sure my dentist sent X-rays with the pre-treatment reqest. Their website didn't allow me to see my claims information...it only tried to sell me retirement dental plans. Then it locked me out. Thanks so much for giving me a way to talk to somebody,
GetHuman: Let's quantify your experience contacting Metlife Dental. On a scale of 1 to 5, how easy is it go get help on a Metlife Dental problem?
~Mary Kay: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Kay: I'd give them a four out of five on communication.
GetHuman: And what about Metlife Dental's ability to quickly and effectively address your problem?
~Mary Kay: For that I would say five out of five.
GetHuman: And finally- any advice for other Metlife Dental customers?
~Mary Kay: Call them early in the day or late. Don't forget any personal or account information you might need for Metlife Dental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Kay taken from his Metlife Dental customer service problem that occurred on November 12th, 2017.

Metlife Dental

2.61 of 5 stars | 110 reviews

~Mary Kay's Metlife Dental Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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