New York Department of Labor - Unemployment: I followed the instructions and the automated v...
A New York Department of Labor - Unemployment customer review by GetHuman user ~TechComReese from November 24th, 2017
Background on ~TechComReese's case
GetHuman: ~TechComReese - can you tell our other New York Department of Labor - Unemployment customers when your case took place?
~TechComReese: Yeah. It was morning, on November 15th.
GetHuman: Did you reach out to New York Department of Labor - Unemployment, and if so, how?
GetHuman: And which of these common New York Department of Labor - Unemployment customer issues best describes the reason you wanted to talk to them?
(Shows ~TechComReese a list of common New York Department of Labor - Unemployment problems)
~TechComReese: "Problem with a claim" was why I was trying to call.
~TechComReese's review of New York Department of Labor - Unemployment customer service
GetHuman: So how would you sum up your experience for GetHuman's New York Department of Labor - Unemployment customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~TechComReese: I followed the instructions and the automated voice said that all reps are unavailable at this time. Then it says that I can arrange to have them call me back a little later. "Okay" I thought, "let's do that". So I enter the time I'd like them to call me back, it says "the time you've chosen is not available. If you would like to hear our next available times, press *". "Okay" I thought, "let's hear those". They offered me a time slot not which would be long after the one I had asked for, I clicked it, and it said "that timeslot is NOT available".**Ummm... it just said that this was one of the AVAILABLE timeslots, and now it's throwing this at me? So I try for the next one, same thing, and then the one after that and, here's the best part... it said "you have reached the maximum number of attempts. Goodbye! *click*!"*...*...*Yes, that is exactly what it, what the robot said!*The only words I could muster at this point were "ARE YOU SERIOUS!?"
GetHuman: Let's quantify your experience contacting New York Department of Labor - Unemployment. On a scale of 1 to 5, how easy is it go get help on a New York Department of Labor - Unemployment problem?
~TechComReese: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~TechComReese: I'd give them a three out of five on communication.
GetHuman: And what about New York Department of Labor - Unemployment's ability to quickly and effectively address your problem?
~TechComReese: For that I would say two out of five.
GetHuman: And finally- any advice for other New York Department of Labor - Unemployment customers?
~TechComReese: Call them early in the day or late. Don't forget any personal or account information you might need for New York Department of Labor - Unemployment to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~TechComReese taken from his New York Department of Labor - Unemployment customer service problem that occurred on November 15th, 2017.