Shutterfly: FALSE ADVERTISING - THEY NEVER CALLED ME BACK W...

A Shutterfly customer review by GetHuman user ~DOOPED BY SHUTTERFLY from November 19th, 2017

Background on ~DOOPED BY SHUTTERFLY's case

GetHuman: ~DOOPED BY SHUTTERFLY - can you tell our other Shutterfly customers when your case took place?
~DOOPED BY SHUTTERFLY: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to Shutterfly, and if so, how?
~DOOPED BY SHUTTERFLY: I used the 888-225-7159 number I found for on the GetHuman Shutterfly customer phone number page I was on: Shutterfly Customer Service Phone Number
GetHuman: And which of these common Shutterfly customer issues best describes the reason you wanted to talk to them?
(Shows ~DOOPED BY SHUTTERFLY a list of common Shutterfly problems)
~DOOPED BY SHUTTERFLY: "Update account information" was why I was trying to call.

~DOOPED BY SHUTTERFLY's review of Shutterfly customer service

GetHuman: So how would you sum up your experience for GetHuman's Shutterfly customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DOOPED BY SHUTTERFLY: FALSE ADVERTISING - THEY NEVER CALLED ME BACK WHEN I USED THE CALL BACK FEATURE. *WILL NEVER USE SHUTTERFLY AGAIN
GetHuman: Let's quantify your experience contacting Shutterfly. On a scale of 1 to 5, how easy is it go get help on a Shutterfly problem?
~DOOPED BY SHUTTERFLY: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DOOPED BY SHUTTERFLY: I'd give them a four out of five on communication.
GetHuman: And what about Shutterfly's ability to quickly and effectively address your problem?
~DOOPED BY SHUTTERFLY: For that I would say five out of five.
GetHuman: And finally- any advice for other Shutterfly customers?
~DOOPED BY SHUTTERFLY: Call them early in the day or late. Don't forget any personal or account information you might need for Shutterfly to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DOOPED BY SHUTTERFLY taken from his Shutterfly customer service problem that occurred on November 15th, 2017.

Shutterfly

2.21 of 5 stars | 108 reviews

~DOOPED BY SHUTTERFLY's Shutterfly Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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