TomTom: Barely spoke English. I am trying to get a repl...

A TomTom customer review by GetHuman user ~Had It from November 11th, 2017

Background on ~Had It's case

GetHuman: ~Had It - can you tell our other TomTom customers when your case took place?
~Had It: Yeah. It was afternoon, on November 10th.
GetHuman: Did you reach out to TomTom, and if so, how?
~Had It: I used a help page I found on the GetHuman TomTom customer service contact info page: Contact TomTom Customer Service
GetHuman: And which of these common TomTom customer issues best describes the reason you wanted to talk to them?
(Shows ~Had It a list of common TomTom problems)
~Had It: "Technical support" was why I was trying to contact.

~Had It's review of TomTom customer service

GetHuman: So how would you sum up your experience for GetHuman's TomTom customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Had It: Barely spoke English. I am trying to get a replacement suction cup. TomTom website wants to sell the suction cup and **v power supply. I told the guy I don't need the power supply. The guy repeatedly stated this is the cup, I TOLD HIM I DO NOT NEED THE **V. This is what outsourcing is all about. They read from a script and do not deviate. I'm done with TomTom. Very poor customer service. I asked the guy if he is a TomTom employee, long pause then said this is an answering service.
GetHuman: Let's quantify your experience contacting TomTom. On a scale of 1 to 5, how easy is it go get help on a TomTom problem?
~Had It: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Had It: I'd give them a five out of five on communication.
GetHuman: And what about TomTom's ability to quickly and effectively address your problem?
~Had It: For that I would say one out of five.
GetHuman: And finally- any advice for other TomTom customers?
~Had It: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for TomTom to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Had It taken from his TomTom customer service problem that occurred on November 10th, 2017.

TomTom

2.50 of 5 stars | 163 reviews

~Had It's TomTom Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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