VitalChek: I ordered a copy of my birth certificate throug...

A VitalChek customer review by GetHuman user ~Roxsann from November 22nd, 2017

Background on ~Roxsann's case

GetHuman: ~Roxsann - can you tell our other VitalChek customers when your case took place?
~Roxsann: Sure. It was afternoon, on November 15th.
GetHuman: Did you reach out to VitalChek, and if so, how?
~Roxsann: I used the 800-255-2414 number I found for on the GetHuman VitalChek customer phone number page I was on: VitalChek Customer Service Phone Number
GetHuman: And which of these common VitalChek customer issues best describes the reason you wanted to talk to them?
(Shows ~Roxsann a list of common VitalChek problems)
~Roxsann: "Track an Order" was why I was trying to call.

~Roxsann's review of VitalChek customer service

GetHuman: So how would you sum up your experience for GetHuman's VitalChek customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Roxsann: I ordered a copy of my birth certificate through ancestry.com via VitalCheck. When choosing the reason why I was given a list to choose from* however, I was not informed that there are different documents for checking different reasons. I checked "genealogy" and expected to use the document to order my passport. The $**.** document arrived very quickly, but across the front was written "informational, not a valid document to establish identity". In following up by calling VitalCheck, Customer Support, and the LA County Registrars'Office I found out that I had ordered a $**.** document that could not be returned, containing information that I already knew, and that could not help me get a passport. The attitude of VitalCheck was that they were helpless to help me, even though lack of clarity on their website had caused the confusion. I suggested that they improve the instruction. If I had ordered directly from the LA County It would have cost $**.** and I would not have had this wor
GetHuman: Let's quantify your experience contacting VitalChek. On a scale of 1 to 5, how easy is it go get help on a VitalChek problem?
~Roxsann: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Roxsann: I'd give them a four out of five on communication.
GetHuman: And what about VitalChek's ability to quickly and effectively address your problem?
~Roxsann: For that I would say three out of five.
GetHuman: And finally- any advice for other VitalChek customers?
~Roxsann: Call them early in the day or late. Don't forget any personal or account information you might need for VitalChek to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Roxsann taken from his VitalChek customer service problem that occurred on November 15th, 2017.

VitalChek

3.14 of 5 stars | 151 reviews

~Roxsann's VitalChek Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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