Weber: Juanita made every attempt to help me speak to...

A Weber customer review by GetHuman user ~Diane Halberg from November 6th, 2017

Background on ~Diane Halberg's case

GetHuman: ~Diane Halberg - can you tell our other Weber customers when your case took place?
~Diane Halberg: Yup. It was afternoon, on October 28th.
GetHuman: Did you reach out to Weber, and if so, how?
~Diane Halberg: I used the 800-446-1071 number I found for on the GetHuman Weber customer phone number page I was on: Weber Customer Service Phone Number
GetHuman: And which of these common Weber customer issues best describes the reason you wanted to talk to them?
(Shows ~Diane Halberg a list of common Weber problems)
~Diane Halberg: "Warranty claim" was why I was trying to call.

~Diane Halberg's review of Weber customer service

GetHuman: So how would you sum up your experience for GetHuman's Weber customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Diane Halberg: Juanita made every attempt to help me speak to James Clanky, Susan Miller or Larry McDowell in the Landscape Maintenance Dept. Nobody was available. They also do not return calls left on their voicemail.
GetHuman: Let's quantify your experience contacting Weber. On a scale of 1 to 5, how easy is it go get help on a Weber problem?
~Diane Halberg: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Diane Halberg: I'd give them a two out of five on communication.
GetHuman: And what about Weber's ability to quickly and effectively address your problem?
~Diane Halberg: For that I would say five out of five.
GetHuman: And finally- any advice for other Weber customers?
~Diane Halberg: Call them early in the day or late. Don't forget any personal or account information you might need for Weber to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Diane Halberg taken from his Weber customer service problem that occurred on October 28th, 2017.

Weber

4.00 of 5 stars | 44 reviews

~Diane Halberg's Weber Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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