Wizz Air: Given option of speaking to an English speaking...

A Wizz Air customer review by GetHuman user ~gemlady from November 26th, 2017

Background on ~gemlady's case

GetHuman: ~gemlady - can you tell our other Wizz Air customers when your case took place?
~gemlady: Yes I can. It was afternoon, on November 19th.
GetHuman: Did you reach out to Wizz Air, and if so, how?
~gemlady: I used a help page I found on the GetHuman Wizz Air customer service contact info page: Contact Wizz Air Customer Service
GetHuman: And which of these common Wizz Air customer issues best describes the reason you wanted to talk to them?
(Shows ~gemlady a list of common Wizz Air problems)
~gemlady: "Cancel Flight" was why I was trying to contact.

~gemlady's review of Wizz Air customer service

GetHuman: So how would you sum up your experience for GetHuman's Wizz Air customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gemlady: Given option of speaking to an English speaking agent at **.** this morning seems Monday morning is a good time to call as I have called several times prior to this and been unsuccessful, agent very polite and efficient.
GetHuman: Let's quantify your experience contacting Wizz Air. On a scale of 1 to 5, how easy is it go get help on a Wizz Air problem?
~gemlady: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gemlady: I'd give them a four out of five on communication.
GetHuman: And what about Wizz Air's ability to quickly and effectively address your problem?
~gemlady: For that I would say three out of five.
GetHuman: And finally- any advice for other Wizz Air customers?
~gemlady: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Wizz Air to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gemlady taken from his Wizz Air customer service problem that occurred on November 19th, 2017.

Wizz Air

5.00 of 5 stars | 5 reviews

~gemlady's Wizz Air Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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